IAO Process Improvement

• Mapping how work actually flows (not how it’s supposed to)
• Identifying bottlenecks, rework loops, and hidden dependencies
• Surfacing where decisions stall, handoffs break, or effort gets wasted
• Separating symptoms from root causes

• Simplifying overly complex or undocumented processes
• Standardizing repeatable work without adding bureaucracy
• Reducing variation that causes delays, errors, and frustration
• Creating clear, usable process documentation your team will actually use

• Identifying non-value-added work draining capacity
• Highlighting rework, delays, and inefficiencies costing real dollars
• Pinpointing opportunities to improve throughput without new hires
• Quantifying the financial upside of fixing the right things

• Clear improvement roadmap (what to fix now vs. later)
• Defined owners and next steps
• Simple metrics to track improvement (not vanity dashboards)
• Optional implementation support — only if you want it

Process Health Check

(3–5 days)

Review current workflows, bottlenecks, and pain points

Deliver a “Lean Snapshot Report” with 3 recommended fixes

Efficiency Sprint

(2–4 weeks)

Map one core process (sales, service delivery, or operations)

ent measurable improvements (time or cost savings)

Train staff on sustaining improvements

Ongoing KPI tracking, coaching, and refinement

Tailored for small firms not ready for full-time ops support